Refund and Cancellation Policy

This policy explains how Patu paid subscriptions cancel and when refunds apply. It is part of our Terms of Service.

Summary

Paid plans are billed monthly in advance. You can cancel at any time, keep access until the end of the period you already paid for, and are not charged again after that.

How to cancel

Open your dashboard and use the billing portal ("Manage" / "Manage billing"). Cancelling there stops the next renewal. You can also reach us at hello@patu.dev if you need help.

What happens after you cancel

• Your plan stays active until the end of the current paid period.
• At the end of that period, the account returns to the free tier.
• Stored assets that exceed the free tier's limits may become unavailable or be removed once you are on the free tier. Export anything you need before cancelling.

Refunds

Subscriptions renew for a full month, and we do not provide prorated refunds for the unused part of a period after a cancellation, except where required by law or at our discretion (for example, a clear billing error or a duplicate charge). If you think you were charged in error, contact hello@patu.dev within a reasonable time and we will look into it.

Consumer right of withdrawal

A paid plan gives you immediate access to the Service. By subscribing and starting to use the Service, you expressly ask us to begin providing it right away and you acknowledge that you lose the statutory 14-day right of withdrawal once the Service has been fully provided. In practice this means that once you have started using a paid plan, the right of withdrawal no longer applies. If you have subscribed but not yet used any paid feature, contact hello@patu.dev and we will sort it out.

Failed payments

If a renewal payment fails, we may retry it. If payment still cannot be collected, the subscription is cancelled and the account returns to the free tier. You can resubscribe at any time.

Price changes

If we change the price of a plan, we give reasonable advance notice, and the new price applies from your next renewal. You can cancel before then if you do not want to continue at the new price.

Contact

Billing questions: hello@patu.dev.